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B Design – Terms & Conditions

1. Custom-Made Orders & Drawings’ approvals

  • B Design specializes in custom-made and bespoke furniture. Client must pay Design fees starting 5000 SAR / 1350 USD for the execution of:  site measurements, initial design drawings, shop drawings, 3D designs (additional fees will apply for 3D/SQM as soon as the customer approves the quotation.
  • Concerning the AutoCAD design services paid:

– If the purchase is not completed, the customer may receive only the AutoCAD design & layout.

– If the purchase is completed, the design fee will be deducted from the Order’s total value.

  • Strict Non-Refundable / Non-Exchangeable Policy: The customer has no right to return any goods that were manufactured specifically for them. In fact, Once the Design drawings and technical specifications are signed and approved, and once 50% of the  order’s value is paid as confirmation, the order is immediately sent into production. Therefore,  these merchandise cannot be cancelled, refunded, or exchanged under any circumstances.
  • The remaining balance must be settled before the agreed delivery date or before the manufacturing completion date.
  • If the customer requests to postpone the delivery date, the remaining balance must be paid. Knowing that, storage fees will apply: an additional 1% of the invoice value per month will be charged as storage fees.

 

2. Ready-Made / Non-Customized Merchandise (If Applicable)

If the goods are ready (i.e., not manufactured specifically upon the customer’s request) and the customer does not accept delivery within 60 days from the invoice date, the invoice will be automatically canceled. In this case, the company has full right to dispose of the goods, and the customer may use the invoice value to purchase other items.

  • Undelivered Merchandise: Can be exchanged for products of equal or higher value (by paying the price difference) prior to dispatch. In case of approved returns, the refund will be processed within 14 days via bank transfer.
  • If payment was made using a Visa or American Express card, the bank’s commission will be deducted from the refund amount.
  • Installment Payments: If payment was processed using any available installment provider, a 6% fee will be deducted from the total invoice amount upon any approved cancellation or return.

 

3. Delivery, Installation & Risk Transfer

  • Risk & Defect Responsibilities: Customers bear all risks of defect or damage to the products from the time delivery and assembly are completed. B Design shall not be held liable for any damages caused after the customer receives the merchandise and signs the Proof of Delivery (POD), and such damages will not be covered by after-sales services.
  • Delivery Without Installation: If the customer receives the goods but does not install them, the company is not responsible for any damage or shortages related to the invoice contents. The company is also not responsible for any later installation, and such goods will not be covered by aftersales services.
  • Rescheduling Delivery: If the customer wishes to reschedule the delivery date, the company must be informed of the new date at least 7 working days prior.
  • Access Limitations: If merchandise cannot be delivered to the customer’s house due to narrow entrances, stairwells, or high floors, the customer must pay the crane/lifting fees.
  • Minimum Order for Delivery: The company does not provide delivery services for purchases amounting to less than SAR 5000 / 1350 USD. Customers can pick up their merchandise from the showroom or warehouse by coordinating with the company 3 days in advance.

 

4. Storage Policy

If all items on the invoice are ready for delivery and the customer is not willing or able to receive them within 60 days from the date of issuance/readiness:

  • The company reserves the right to charge a storage fee equal to 1% of the invoice amount for each month of storage, which must be paid before delivery.

 

5. Exclusions & Special Categories

  • Accessories, carpets, mattresses, chandeliers, and cushions cannot be returned or exchanged.
  • Electrical Work & Chandeliers:

– The company is not responsible for the electrical work related to the installation of chandeliers.

– For installation, a fee of SAR 600 / 160 USD must be paid if the price of the chandeliers is less than SAR 8000 / 2150 USD.

 

6. Warranty & Maintenance

  • B Design offers a maintenance guarantee excluding fabrics for a period of one year on dining sets, bedrooms, and sofas, only after the merchandise has been inspected by a technical specialist of the company.
  • Exclusions from Warranty: This warranty does not include replacing or changing parts due to breakage, excessive use, or the use of cleaning products harmful to fabric, leather, marble, glass, and wood.

 

7. Relocation

  • The company is not responsible for the installation, defects, or damage that occur to the merchandise if it is shipped or relocated to any place outside the main location to which it was initially delivered.